Privacy policy

Introduction

Hazel The Label is operated by AD Global Group LLC, a limited liability company registered in the State of California, United States ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our website, or make a purchase. It also explains your rights under applicable U.S. privacy law, including the California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq.

Please read this Privacy Policy carefully. By using our services, you acknowledge that you have read and understood this policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection and processing of personal information.

Personal Information We Collect

Depending on how you interact with our services, we may collect the following categories of personal information:

Contact details: your name, billing and shipping address, phone number, and email address.
Financial information: payment card details, transaction information, and payment confirmation. We do not store full credit card numbers.
Account information: username, password, security questions, and preferences.
Transaction information: items viewed, added to cart, purchased, returned, or exchanged.
Communications: information included in support inquiries or messages to us.
Device and usage information: IP address, browser type, device identifiers, and how you interact with our website.

Sources of Personal Information

We collect personal information from the following sources:

Directly from you: when you create an account, place an order, or contact us.
Automatically: through cookies, tracking pixels, and similar technologies when you browse our website.
From service providers: including Shopify, payment processors, and shipping carriers who process data on our behalf.
From third parties: such as marketing partners or social media platforms.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

Fulfillment of orders: to process payments, ship products, manage returns and exchanges, and maintain your account.
Marketing and advertising: to send promotional emails and display personalized ads, where permitted by applicable law. You may opt out at any time.
Security and fraud prevention: to authenticate users, detect fraudulent activity, and protect our systems and customers.
Customer communications: to respond to inquiries, provide support, and maintain our business relationship with you.
Legal compliance: to comply with applicable federal and state laws, respond to legal process, and enforce our policies.

How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

With Shopify and other service providers who assist in operating our website, processing payments, and fulfilling orders.
With marketing partners, subject to your consent or opt-out rights as described in this policy.
With affiliates within our corporate group.
In connection with a business transaction, such as a merger, acquisition, or sale of assets.
To comply with applicable law, respond to lawful requests, enforce our Terms of Service, or protect the rights of our users.

Relationship with Shopify

Our website is hosted by Shopify Inc. Shopify may collect and process personal information related to your use of our store in order to provide and improve its platform. Information submitted through our store may be transmitted to Shopify and to third parties in other countries. For more information on how Shopify handles your data, visit: https://www.shopify.com/legal/privacy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertisements. You may control cookie settings through your browser; however, disabling cookies may affect the functionality of our website.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 in accordance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. If you believe we have inadvertently collected information from a minor, please contact us immediately so we may delete it.

Security and Data Retention

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is completely secure. We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

Your Rights and Choices

Depending on your state of residence, you may have the following rights under applicable U.S. privacy law:

Right to Know / Access: You may request information about the personal data we hold about you (CCPA, Cal. Civ. Code § 1798.110).
Right to Delete: You may request deletion of your personal data, subject to certain exceptions (CCPA, Cal. Civ. Code § 1798.105).
Right to Correct: You may request correction of inaccurate personal information we hold.
Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes (CCPA, Cal. Civ. Code § 1798.120).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
Managing Email Preferences: You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails. We may still send transactional messages related to your orders.

To exercise any of these rights, please contact us at the details below. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.

Do Not Track

We do not currently respond to "Do Not Track" browser signals. We do recognize the Global Privacy Control (GPC) opt-out signal where required under California law. For more information, visit https://globalprivacycontrol.org/.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the United States. Where such transfers occur, we take appropriate steps to ensure your information is protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: contact@hazelthelabel.com

Phone: +1 (917) 735-2302

Address: 15442 Ventura Blvd., Ste 201-2098, Sherman Oaks, California 91403, United States

For purposes of applicable data protection law, AD Global Group LLC is the data controller of your personal information.

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