Spring Sale: up to 50% OFF
Payment Policy
Overview
At Hazel The Label, operated by AD Global Group LLC, all transactions are processed securely using industry-standard encryption and payment processing technology. This Payment Policy outlines the accepted payment methods, payment process, security standards, and related terms applicable to purchases made on our website.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Amazon Pay
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- Shop Pay
- Shop Pay Installments
- Visa
The availability of specific payment methods may vary depending on your location, your bank, or the payment provider. All available methods will be displayed at checkout.
Payment Process
To complete a purchase:
- Select your preferred payment method at checkout.
- You will be directed to a secure payment page hosted by our payment provider.
- Enter your payment details and confirm your order.
- Your payment will be encrypted and processed securely.
- You will receive an order confirmation email upon successful payment.
Payment Security
We take the security of your payment information seriously:
- SSL Encryption: All payment data is transmitted using SSL/TLS encryption to protect your information in transit.
- No Card Storage: We do not store full credit or debit card numbers on our servers.
- PCI-DSS Compliance: All payment processing is handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS), which sets requirements for the secure handling of cardholder data.
- Third-Party Processors: Payments are processed by certified third-party payment providers. We do not have direct access to your full payment credentials.
Currency
All prices on our website are displayed and charged in United States Dollars (USD). If your bank account or card is denominated in another currency, your bank or card issuer may apply a currency conversion rate and/or foreign transaction fee. We are not responsible for any such fees.
Failed or Declined Payments
If your payment is unsuccessful or declined, we recommend:
- Verifying that your card details (number, expiration date, CVV, billing address) are entered correctly.
- Contacting your bank or card issuer to confirm there are no holds or restrictions on your account.
- Attempting an alternative payment method available at checkout.
If you continue to experience payment issues, please contact our customer service team for assistance.
Order Confirmation
An order confirmation email will be sent to the email address provided at checkout upon successful payment. If you do not receive a confirmation within 24 hours, please check your spam/junk folder or contact us at the details below.
Fraud Prevention
To protect our customers and our business, we reserve the right to cancel or refuse any order that we believe, in our sole discretion, to be fraudulent or placed with unauthorized payment credentials. In such cases, we will notify you and, where required, report the activity to the appropriate law enforcement or financial authorities in accordance with applicable U.S. federal and state law.
Contact Us
If you have any questions about our Payment Policy, please contact us:
Email: contact@hazelthelabel.com
Phone: +1 (917) 735-2302
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Company Information
Store Name: Hazel The Label
Legal Entity: AD Global Group LLC
Email: contact@hazelthelabel.com
Phone: +1 (917) 735-2302
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Our customer service team will respond within 12–24 hours on weekdays.
Business Address: 15442 Ventura Blvd., Ste 201-2098, Sherman Oaks, California 91403, United States
